trenchant.org

by adam mathes
archive · subscribe

Consumer Time

It’s in vogue to mock this new generation of on demand delivery and services but have you actually tried buying anything in a store? Ugh.

Retail experience are mostly a nightmare of wasted time, inefficiencies, and bad design decisions compounding into terrible user experience.

At least that’s what I thought as I waited to buy light bulbs, listening to the tragic difficulty of loyalty card updates for others in line.

It’s 2015 – why wouldn’t I just type what I want into a little messaging app on my smartphone? and have it show up on my doorstop instead of waiting in line wasting my time with this awfulness?

· · ·

If you enjoyed this post, please join my mailing list